Lux Health, LLC d/b/a Health Convenience

Privacy Policy

How we collect, use, and protect your personal information

Effective Date: March 19, 2026

This Privacy Policy does not cover our use of Protected Health Information (PHI), which is governed by our separate Notice of Privacy Practices as required by HIPAA. If you are a resident of Washington, Nevada, Connecticut, or another state with specific consumer health data laws, please also review our Consumer Health Data Privacy Policy.

Lux Health, LLC, d/b/a Health Convenience ("Company," "we," "us," or "our") is committed to protecting the privacy and security of your information. This Privacy Policy describes how we collect, use, disclose, and protect your Personal Data and Usage Data when you visit healthconvenience.com (the "Website") or use our services (the "Services").

1. Information We Collect

A. Personal Data You Provide

Name, date of birth, and gender
Email address, phone number, and mailing address
Emergency contact information
Government-issued identification numbers (where required)
Financial and payment information (credit/debit card, bank account information)
Account credentials (username and password)
Communications you send to us (emails, messages, feedback)

B. Usage Data Collected Automatically

IP address, browser type, device information, and operating system
Pages visited, date and time of visits, time spent on pages
Referring URLs, search terms, and clickstream data
Cookies and similar tracking technology data
Language preferences

C. Information from Third Parties

We may receive information about you from third-party sources, including healthcare providers, laboratories, pharmacies, payment processors, and analytics providers.

2. How We Use Your Information

To create and manage your account and profile
To provide and improve our Website and Services
To process payments and manage billing
To communicate with you regarding appointments, account updates, and service changes
To send you promotional and marketing communications (with your consent, where required)
To conduct analytics and improve user experience
To comply with legal obligations, respond to subpoenas, court orders, or other legal process
To enforce our Terms and Conditions and other agreements
To protect our rights, property, or safety, and the rights, property, or safety of our users and the public
To detect, prevent, and address fraud, security breaches, and technical issues

3. With Whom We Share Your Information

We generally do not sell your Personal Data to third parties. We may share your information as follows:

With our employees and staff who have a business need to access your information
With Business Associates and Service Providers who perform services on our behalf, pursuant to written agreements that require them to protect your information
With payment processors and billing services for the purpose of processing payments
With third-party analytics and advertising platforms (non-PHI only), including cookies and tracking pixels
As required by law, including in response to court orders, subpoenas, or government requests
To protect our rights, property, or safety, or the rights, property, or safety of others
In connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets

We require third-party recipients of your Personal Data to contractually agree to process data only for specified purposes, provide equivalent privacy protection, and notify us if they can no longer meet these obligations.

4. Cookies and Tracking Technologies

A. Types of Cookies We Use

Essential Cookies: Required for the operation of our Website and patient portal
Analytics Cookies: Help us understand how visitors interact with our Website
Advertising Cookies: Used to deliver relevant advertisements and track campaign effectiveness

B. Third-Party Cookies

We utilize third-party software to create a better and more relevant advertising experience. By using the Website, you accept the use of cookies and any exported data that is sent to those third parties. You may configure your browser to accept or reject cookies; however, if you disable cookies, certain features may not function properly.

C. Do Not Track

Our Website does not currently respond to "Do Not Track" browser signals. We will update this Privacy Policy if our practices change.

5. Data Retention

We retain your Personal Data only for as long as is necessary to perform our obligations, comply with legal requirements, resolve disputes, and enforce our agreements. For information about retention of Protected Health Information (PHI), please refer to our Notice of Privacy Practices.

6. Security of Your Information

Encryption of data in transit and at rest
Access controls and authentication requirements
Regular security assessments and audits
Employee training on data security

Despite our best efforts, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

7. Children's Privacy

Our Services are not intended for individuals under the age of eighteen (18). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and become aware that your child has provided us with Personal Data, please contact us immediately.

8. Your Privacy Rights

A. General Rights

Right to access your Personal Data
Right to correct inaccurate Personal Data
Right to request deletion of your Personal Data
Right to data portability (obtain a transferable copy in a structured, machine-readable format)
Right to object to or restrict processing of your Personal Data
Right to withdraw consent at any time without penalty

B. Florida Residents

Florida residents have additional rights under the Florida Information Protection Act of 2014 (FIPA). We will notify you of any data breach involving your personal information as required by FIPA.

C. California Residents (CCPA/CPRA)

Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected, their sources, purposes, and sharing categories
Right to Delete: Request deletion of your personal information, subject to certain legal exceptions
Right to Correct: Request correction of inaccurate personal information
Right to Opt Out of Sale/Sharing: Via the "Your Privacy Choices" link on our Website or by contacting us
Right to Limit Use of Sensitive Personal Information: Limit use and disclosure of health data, SSN, and precise geolocation
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights

To exercise any of these rights, contact us at support@healthconvenience.com or call 786-863-6314.

D. Other State Privacy Laws

Residents of Colorado, Virginia, Utah, Texas, Oregon, Montana, Iowa, Indiana, Tennessee, and other states with comprehensive privacy laws may have additional rights including the right to access, correct, delete, and port their personal data, and the right to opt out of targeted advertising. We will comply with all applicable state privacy laws.

E. Your Privacy Choices

"Your Privacy Choices" link on our Website — opt out of targeted advertising, sale or sharing of personal information
Email requests to support@healthconvenience.com
Phone requests to 786-863-6314
Browser-based opt-out controls (cookie settings, Do Not Track signals)

We honor Global Privacy Control (GPC) signals as a valid opt-out of the sale or sharing of personal information where required by applicable law.

9. Changes to This Privacy Policy

We reserve the right to change this Privacy Policy at any time. We will notify you via email and/or a prominent notice on our Website prior to the change becoming effective. Your continued use of our Services after changes are posted constitutes acceptance of the revised Privacy Policy.

10. Contact Information

Lux Health, LLC, d/b/a Health Convenience

Email: support@healthconvenience.com
Phone: 786-863-6314
Website: healthconvenience.com

Questions? Contact Lux Health, LLC d/b/a Health Convenience at support@healthconvenience.com or (786) 863-6314. Website: healthconvenience.com