Notice of Privacy Practices

We may use and disclose your PHI to provide, coordinate, and manage your healthcare and any related services, including telehealth consultations. For example, we may disclose your PHI to a specialist to whom you have been referred for further treatment.

We may use and disclose your PHI for payment purposes, including billing and collection activities. Although we do not accept insurance directly, we may provide documentation upon written request so that you may submit claims to your insurance company for reimbursement as an out-of-network provider.

We may use and disclose your PHI for quality assessment and improvement activities, reviewing the competence or qualifications of healthcare professionals, training programs, accreditation, certification, licensing or credentialing activities, business planning, development, management, and administration.

We may use or disclose your PHI when required to do so by federal, state, or local law, including mandatory reporting of certain types of wounds, injuries, or diseases.

We may disclose your PHI for public health activities, including reporting to a public health authority for the purpose of preventing or controlling disease, injury, or disability; reporting births and deaths; reporting child abuse or neglect; and reporting adverse events related to medications or devices.

We may disclose your PHI to a health oversight agency for activities authorized by law, such as audits, investigations, inspections, and licensure.

We may disclose your PHI in response to a court or administrative order, subpoena, discovery request, or other lawful process, subject to applicable procedural requirements.

We may disclose your PHI for law enforcement purposes as required by law or in response to a valid subpoena or court order.

We may disclose your PHI to a coroner, medical examiner, or funeral director as necessary for them to carry out their duties.

Under certain circumstances, we may use or disclose your PHI for research purposes, provided that certain conditions are met under applicable law.

We may use or disclose your PHI when necessary to prevent or lessen a serious and imminent threat to the health or safety of a person or the public.

We may disclose your PHI for military and veterans' activities, national security and intelligence activities, and protective services for the President.

We may disclose your PHI as authorized by and to the extent necessary to comply with workers' compensation laws and other similar programs.

We may use or disclose your health information that has been de-identified in accordance with 45 C.F.R. §164.514. De-identified information is not PHI and is not subject to the restrictions of this Notice.

You have the right to inspect and obtain a copy of your PHI maintained in a designated record set. To request access, you must submit a written request to us. We may charge a reasonable, cost-based fee for copies. We may deny your request under limited circumstances; if we do, you may request that the denial be reviewed.

You have the right to request that we amend your PHI if you believe it is incorrect or incomplete. Your request must be in writing and must provide a reason for the amendment. We may deny your request under certain circumstances.

You have the right to request an accounting of certain disclosures of your PHI made by us during the six (6) years prior to your request (or a shorter period if requested). The first request in any twelve (12) month period will be provided free of charge; subsequent requests may be subject to a reasonable, cost-based fee.

You have the right to request restrictions on certain uses and disclosures of your PHI. We are not required to agree to your request, except that we must agree to restrict disclosures to a health plan for payment or healthcare operations purposes if you have paid for the service in full out-of-pocket.

You have the right to request that we communicate with you about your PHI in a certain way or at a certain location. For example, you may ask that we contact you only by mail or at a specific address. We will accommodate reasonable requests.

You have the right to obtain a paper copy of this Notice upon request, even if you have previously agreed to receive this Notice electronically.

You have the right to be notified in the event of a breach of your unsecured PHI, as required by HIPAA and HITECH.

You have the right to withdraw any express consent you have provided to the processing of your Personal Data at any time without penalty.

You have the right to obtain a transferable copy of your Personal Data in a structured, commonly used, and machine-readable format, where technically feasible.

You have the right to object to our processing of your Personal Data for certain purposes, including direct marketing.

You have the right to request deletion of your Personal Data under certain circumstances. Note that we may be required to retain certain PHI as required by law.

• Medical history, diagnoses, treatment plans, and clinical notes
• Prescription and medication information
• Laboratory and diagnostic test results
• Telehealth consultation records and communications
• Billing and payment information related to healthcare services

• Name, date of birth, Social Security Number (where required)
• Email address, phone number, and mailing address
• Emergency contact information
• Government-issued identification numbers
• Financial and payment information

• IP address, browser type, device information, and operating system
• Pages visited, date and time of visits, time spent on pages
• Referring URLs, search terms, and clickstream data
• Cookies and similar tracking technology data

Florida residents have additional rights under the Florida Information Protection Act of 2014 (FIPA) and other applicable state laws. We will notify you of any data breach involving your personal information as required by FIPA.

California residents have rights to Know, Delete, Correct, Opt Out of Sale/Sharing, Limit Use of Sensitive Personal Information, and Non-Discrimination. To exercise these rights, contact us at support@healthconvenience.com or call 786-863-6314.

Certain states have enacted specific consumer health data privacy laws that may apply to health-related information collected outside of the HIPAA-covered provider-patient relationship. Please review our Consumer Health Data Privacy Policy for details on your rights under the Washington My Health My Data Act, Nevada SB 370, and Connecticut Data Privacy Act.

Residents of Colorado, Virginia, Utah, Texas, Oregon, Montana, Iowa, Indiana, Tennessee, and other states with comprehensive privacy laws may have additional rights. We will comply with all applicable state privacy laws. Please contact us to exercise your rights.